Newsletters
Service Alerts
Announcements
Mapping your products for BorderGuru shipments
- What happens if new products are not mapped?
- Do I still have to provide the product information for customs clearance?
- How often does BorderGuru check for new products to be mapped?
- How long does it take to map new products?
- Why does BorderGuru need information about my Portfolio?
- What product information does BorderGuru need to map my items?
Billing & Invoicing
- A BorderGuru shipment got lost on the way. How can I get a refund?
- I had to cancel an order where the customer had selected "BorderGuru" as the shipping method. Will BorderGuru charge me for this order?
- Will I be billed for Labels that I haven't used?
- Does BorderGuru bill me for taxes and duties as well?
Keeping track of your shipments
- How long does it take for a BorderGuru shipment to get delivered?
- Which Last-Mile Carrier will deliver the shipment to my customer?
- How long does it take until I can see a tracking number for my BorderGuru shipment?
- What do the different steps on the tracking page mean?
- How long does customs clearance take on an order?
- It looks like my shipment has been lost. What can I do now?
BorderGuru Setup and configuration on shopify
- How do I introduce BorderGuru to my customers?
- Where and how can I configure the shipping options that my international customers see at checkout?
- How do I enter product descriptions for customs?
- How can I let shoppers know that they're already paying taxes and duties at checkout?
- How can I configure the countries I want to ship into? Can I temporarily turn on / off shipping to a particular country or region?
- Where Do I enter the weight of a product ordered for international shipments?
Troubleshooting and Problem Resolution
- My customer lives in a country that requires a Tax ID for import. How does this affect my shipment?
- I can't find a shipping label for a BorderGuru order
- My customer does not see BorderGuru as a shipping option at checkout
- The tracking status of a shipment has not updated for a few days. How do I check what's going on?
FAQ
- Does BorderGuru offer international returns?
- Do I need to provide any customs documentation with my BorderGuru shipment?
- How do I cancel a BorderGuru Order?
- Will my customers have to pay taxes and duties when they receive their shipment?
- How can I refund shipping fees to a customer? Can BorderGuru do this?
- How can I contact BorderGuru Customer support?