When you're logged into the BorderGuru label dashboard and can't find the label you're looking for, we recommend starting with your browser’s search function, typically accessible by pressing CTRL+F, to look up the respective order number.
If the search doesn’t return any results, it’s possible that something went wrong during the label generation process. In this case, please check whether your order weighs more than 60 lbs, as this is the maximum weight we can ship internationally.
If the order is under this weight limit and you're still unable to locate the label, please reach out to our customer support team. We're happy to assist.
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