Troubleshooting and Problem Resolution
Running into issues with your BorderGuru Setup? This section will help to find out why, and what to do about it.
- My customer lives in a country that requires a Tax ID for import. How does this affect my shipment?
- I can't find a shipping label for a BorderGuru order
- My customer does not see BorderGuru as a shipping option at checkout
- The tracking status of a shipment has not updated for a few days. How do I check what's going on?