As we move into the new season, the BorderGuru team would like to thank you for your continued partnership. We remain committed to improving our international shipping experience and supporting your global growth.
Below are a few important updates to our services.
Checkout Update: Estimated Delivery Dates Now Displayed
We’ve updated the delivery timeline information shown during checkout.
Estimated delivery times that were displayed in business days are now shown as specific estimated delivery dates for both Standard and Expedited shipping options.
This update provides customers with clearer visibility on when their order is expected to arrive when selecting their shipping method.
Service Update: Kazakhstan Removed from Service Countries
BorderGuru is no longer shipping to Kazakhstan.
Due to significantly increased shipping costs, deliveries to Kazakhstan now exceed the highest international shipping range we currently support.
We will review and reassess service availability if shipping conditions change in the future.
Need Assistance?
Your account manager and customer support team is here to help with any questions:
Valeria Chan
valeria.chan@borderguru.io
Customer Support
bgsupport@borderguru.io
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