Holiday Season Drop Schedule
The holiday season is fast approaching! To ensure your customers receive their orders in time for Christmas, please make sure your packages arrive at our warehouse before the following cutoff dates for delivery by December 25th:
Canada, United Kingdom, Europe, Australia & New Zealand: Dec 10th
Rest of the world: Dec 3rd
BorderGuru Help Center
Have questions about your Shopify setup or how BorderGuru works?
Visit our Help Center for step-by-step guides and answers to common questions, including:
Tracking & Order Status – Where to find tracking info and what to do if it's delayed
Refunds & Lost Shipments – How to handle shipping issues and claim refunds
Returns – Learn about our international return options
Shopify Setup & Configuration – Basic troubleshooting tips
Shipping Zones – How to include or exclude specific countries from shipping
Explore all topics here: hnt.zendesk.com/hc/en-us
New Feature! Shipping Insurance and expedited shipping
We’ve made cross-border shipping even better!
BorderGuru now offers expedited shipping with delivery in just 2–5 business days as a second shipping option for you and your customers, helping you speed up your international shipments.
Plus, we now offer shipping insurance for all international orders, covering loss and theft for just 2% of the transaction value, seamlessly added to your shipping costs.
Service Disruptions Due to Regional Conflicts
Please be advised that shipments to Israel are currently experiencing delays of up to 5 weeks due to ongoing regional conflicts.
At this time, we are not shipping to Ukraine.
We are closely monitoring the situation and will provide updates as they become available.
Ready to get started?
Whether you're interested in expedited shipping, insurance or both services, enabling them is easy, simply contact your account manager:
Valeria Chan
valeria.chan@hermes-usa.com
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