December 2025

Holiday Updates & Important Service Changes

Holiday Season Message

As we close out the year, the BorderGuru team wishes you a wonderful holiday season and a successful end to 2025. Thank you for your continued partnership. We look forward to supporting your global growth in the year ahead.

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Service Update: Turkey Removed from Service Countries

Effective immediately, BorderGuru is no longer shipping to Turkey.
Turkish customs now require recipients to work with a customs broker for all packages valued above €30, creating significant delivery complications and delays.
We will resume service if conditions improve.

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Insurance Now Automatically Added

Shipping insurance is now automatically included on all international orders.
Coverage includes protection against loss and theft and is already built into your shipping price. No setup or additional fees required.

If you have any issues with your shipment, please get in touch with our customer support team.

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Expedited Shipping Now Available Worldwide

Expedited shipping is now fully enabled and available for all international destinations, offering delivery in just 2–5 business days.
This provides your customers with a faster, premium delivery experience worldwide.
 

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BorderGuru Help Center

Have questions about setup, tracking, returns, or shipping options?
Find step-by-step guides and FAQs in our Help Center:

Tracking • Refunds • Returns • Shopify Setup • Shipping Zones
Explore all topics here: https://hnt.zendesk.com/hc/en-us

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Need Assistance?

Your account manager and customer support team is here to help with any questions:

Valeria Chan
[e-mail]

Customer Support 
[e-mail]