I had to cancel an order where the customer had selected "BorderGuru" as the shipping method. Will BorderGuru charge me for this order?

No.

BorderGuru only charges for shipments that have been processed at our hub. If you cancel an order before it was shipped, BorderGuru will not invoice you for it. It does not matter whether BorderGuru already generated a label for an order or not, you will only get billed for shipments that have been processed at our hub.

If you are looking to retrieve a shipment that you had already sent to our hub, please contact our customer service team for help ([e-mail])