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  1. BorderGuru Client Services
  2. Keeping track of your shipments

Keeping track of your shipments

How are BorderGuru shipments routed? What do the status updates mean? This section helps you to find and understand tracking info for your shipments.

  • How long does it take for a BorderGuru shipment to get delivered?
  • Which Last-Mile Carrier will deliver the shipment to my customer?
  • How long does it take until I can see a tracking number for my BorderGuru shipment?
  • What do the different steps on the tracking page mean?
  • How long does customs clearance take on an order?
  • It looks like my shipment has been lost. What can I do now?
  • Where can I find tracking information on my shipment?
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