It looks like my shipment has been lost. What can I do now?

First off, we’re very sorry if your shipment got lost during transport! Here at BorderGuru, we’re striving for perfect service, and we take it very seriously if we fall short of that.

To make it right, we will credit the shipping fees on any shipment that was lost while it was in our network. Please contact the BorderGuru customer service email ([e-mail]). You will see a credit on your next billing statement.

If you want to minimize the customer impact of lost shipments, we recommend you add insurance to your orders. We now offer this service at a rate of 2% of the order value.
If you’d like to enable this feature, please get in touch with your account manager or the customer service team.