FAQ
Find your answers to common questions about the BorderGuru Service here
- Does BorderGuru offer international returns?
- Do I need to provide any customs documentation with my BorderGuru shipment?
- How do I cancel a BorderGuru Order?
- Will my customers have to pay taxes and duties when they receive their shipment?
- How can I refund shipping fees to a customer? Can BorderGuru do this?
- How can I contact BorderGuru Customer support?
- What is the best way to send my shipments to the BorderGuru Hub?
- What format are your shipping Labels?
- Are my international shipments insured?
- Where can customers see the tax & duty they pay on an order?
- How will the BorderGuru shipping option be shown at checkout?
- What happens with the shipping rates and tax & duty fees when a customer updates their shopping cart?
- What letters and languages are permitted on BorderGuru orders?