https://hnt.zendesk.com/hc/en-us 2026-09-28T15:58:03Z https://hnt.zendesk.com/hc/en-us/articles/360050637712-I-lost-the-address-of-BorderGuru-s-Hub-Where-do-I-send-my-parcels 2025-08-25T19:50:57Z https://hnt.zendesk.com/hc/en-us/articles/360050641752-Where-can-I-find-tracking-information-on-my-shipment 2025-09-01T18:32:37Z https://hnt.zendesk.com/hc/en-us/articles/360051013532-Where-Do-I-enter-the-weight-of-a-product-ordered-for-international-shipments 2025-08-25T19:20:18Z https://hnt.zendesk.com/hc/en-us/articles/360051016552-How-can-I-configure-the-countries-I-want-to-ship-into-Can-I-temporarily-turn-on-off-shipping-to-a-particular-country-or-region 2025-08-25T19:09:21Z https://hnt.zendesk.com/hc/en-us/articles/360051018652-I-can-t-find-a-shipping-label-for-a-BorderGuru-order 2025-09-02T15:54:16Z https://hnt.zendesk.com/hc/en-us/articles/360051019052-What-happens-with-the-shipping-rates-and-tax-duty-fees-when-a-customer-updates-their-shopping-cart 2025-09-03T19:47:02Z https://hnt.zendesk.com/hc/en-us/articles/360051019212-How-will-the-BorderGuru-shipping-option-be-shown-at-checkout 2025-09-03T19:43:28Z https://hnt.zendesk.com/hc/en-us/articles/360051019332-Where-can-customers-see-the-tax-duty-they-pay-on-an-order 2025-09-03T19:36:44Z https://hnt.zendesk.com/hc/en-us/articles/360051019452-Are-my-international-shipments-insured 2025-10-24T16:11:11Z https://hnt.zendesk.com/hc/en-us/articles/360051021312-What-is-the-best-way-to-send-my-shipments-to-the-BorderGuru-Hub 2025-09-02T18:42:34Z https://hnt.zendesk.com/hc/en-us/articles/360051021492-How-can-I-contact-BorderGuru-Customer-support 2025-08-27T19:30:30Z https://hnt.zendesk.com/hc/en-us/articles/360051023152-Do-I-need-to-provide-any-customs-documentation-with-my-BorderGuru-shipment 2025-09-02T17:17:50Z https://hnt.zendesk.com/hc/en-us/articles/360051115651-The-tracking-status-of-a-shipment-has-not-updated-for-a-few-days-How-do-I-check-what-s-going-on 2025-09-02T17:07:19Z https://hnt.zendesk.com/hc/en-us/articles/360051116451-My-customer-does-not-see-BorderGuru-as-a-shipping-option-at-checkout 2025-09-02T16:42:42Z https://hnt.zendesk.com/hc/en-us/articles/360051119651-What-letters-and-languages-are-permitted-on-BorderGuru-orders 2025-09-03T19:53:40Z https://hnt.zendesk.com/hc/en-us/articles/360051124671-Where-can-I-configure-BorderGuru-as-a-shipping-method 2025-08-25T19:33:00Z https://hnt.zendesk.com/hc/en-us/articles/360051210552-Does-BorderGuru-bill-me-for-taxes-and-duties-as-well 2020-10-27T22:55:12Z https://hnt.zendesk.com/hc/en-us/articles/360051210892-Will-I-be-billed-for-Labels-that-I-haven-t-used 2020-10-27T23:01:21Z https://hnt.zendesk.com/hc/en-us/articles/360051211272-My-customer-lives-in-a-country-that-requires-a-Tax-ID-for-import-How-does-this-affect-my-shipment 2025-09-01T18:56:51Z https://hnt.zendesk.com/hc/en-us/articles/360051500251-It-looks-like-my-shipment-has-been-lost-What-can-I-do-now 2025-09-01T17:52:11Z https://hnt.zendesk.com/hc/en-us/articles/360051501271-Does-BorderGuru-offer-insurance-on-their-shipments 2025-08-25T19:20:37Z https://hnt.zendesk.com/hc/en-us/articles/360051502431-How-long-does-customs-clearance-take-on-an-order 2025-09-01T16:27:23Z https://hnt.zendesk.com/hc/en-us/articles/360051507131-How-can-I-let-shoppers-know-that-they-re-already-paying-taxes-and-duties-at-checkout 2025-08-25T18:38:35Z https://hnt.zendesk.com/hc/en-us/articles/360051508731-What-format-are-your-shipping-Labels 2025-09-02T18:52:43Z https://hnt.zendesk.com/hc/en-us/articles/360051510171-How-can-I-refund-shipping-fees-to-a-customer-Can-BorderGuru-do-this 2025-09-02T18:32:06Z https://hnt.zendesk.com/hc/en-us/articles/360051510671-Will-my-customers-have-to-pay-taxes-and-duties-when-they-receive-their-shipment 2025-09-02T17:38:31Z https://hnt.zendesk.com/hc/en-us/articles/360051510991-How-do-I-cancel-a-BorderGuru-Order 2025-09-02T17:20:51Z https://hnt.zendesk.com/hc/en-us/articles/360051671571-What-do-the-different-steps-on-the-tracking-page-mean 2025-08-27T20:15:34Z https://hnt.zendesk.com/hc/en-us/articles/360051671931-How-long-does-it-take-until-I-can-see-a-tracking-number-for-my-BorderGuru-shipment 2025-08-27T19:31:04Z https://hnt.zendesk.com/hc/en-us/articles/360051719231-Which-Last-Mile-Carrier-will-deliver-the-shipment-to-my-customer 2025-08-27T19:27:19Z https://hnt.zendesk.com/hc/en-us/articles/360051727191-How-long-does-it-take-for-a-BorderGuru-shipment-to-get-delivered 2025-08-27T18:04:10Z https://hnt.zendesk.com/hc/en-us/articles/360052532412-I-had-to-cancel-an-order-where-the-customer-had-selected-BorderGuru-as-the-shipping-method-Will-BorderGuru-charge-me-for-this-order 2025-08-25T20:07:00Z https://hnt.zendesk.com/hc/en-us/articles/360052533712-How-do-I-enter-product-descriptions-for-customs 2020-11-25T21:05:49Z https://hnt.zendesk.com/hc/en-us/articles/360052947632-Why-does-BorderGuru-need-information-about-my-Portfolio 2025-08-07T19:40:48Z https://hnt.zendesk.com/hc/en-us/articles/360052947972-How-often-does-BorderGuru-check-for-new-products-to-be-mapped 2025-08-07T19:34:05Z https://hnt.zendesk.com/hc/en-us/articles/360052948112-Do-I-still-have-to-provide-the-product-information-for-customs-clearance 2020-12-07T22:31:27Z https://hnt.zendesk.com/hc/en-us/articles/360052989711-A-BorderGuru-shipment-got-lost-on-the-way-How-can-I-get-a-refund 2026-06-24T17:26:29Z https://hnt.zendesk.com/hc/en-us/articles/360052991531-Where-and-how-can-I-configure-the-shipping-options-that-my-international-customers-see-at-checkout 2025-08-25T17:53:28Z https://hnt.zendesk.com/hc/en-us/articles/360053417531-What-product-information-does-BorderGuru-need-to-map-my-items 2025-08-27T19:43:49Z https://hnt.zendesk.com/hc/en-us/articles/360053417971-How-long-does-it-take-to-map-new-products 2020-12-07T22:27:50Z https://hnt.zendesk.com/hc/en-us/articles/360053418631-What-happens-if-new-products-are-not-mapped 2020-12-07T22:35:45Z https://hnt.zendesk.com/hc/en-us/articles/360058179171-How-do-I-introduce-BorderGuru-to-my-customers 2025-08-25T17:41:20Z https://hnt.zendesk.com/hc/en-us/articles/5185942209037-Updated-Rates-for-2026 2026-05-15T14:53:11Z https://hnt.zendesk.com/hc/en-us/articles/20168845072013-Does-BorderGuru-offer-international-returns 2025-09-02T17:17:08Z https://hnt.zendesk.com/hc/en-us/articles/41083659689997-Service-Alert-November-2025 2025-11-12T20:11:43Z https://hnt.zendesk.com/hc/en-us/articles/41088160737165-October-2025 2025-11-12T20:06:47Z https://hnt.zendesk.com/hc/en-us/articles/41760112453389-Service-Alert-December-2025 2025-12-15T16:34:08Z https://hnt.zendesk.com/hc/en-us/articles/41761734182285-December-2025 2025-12-08T21:15:33Z https://hnt.zendesk.com/hc/en-us/articles/44037541961613-Service-Alert-March-2026 2026-03-17T19:58:33Z https://hnt.zendesk.com/hc/en-us/articles/44038440485517-March-2026 2026-03-09T18:00:00Z https://hnt.zendesk.com/hc/en-us/articles/44998133475725-Service-Alert-April-2026 2026-04-22T17:54:42Z https://hnt.zendesk.com/hc/en-us/articles/45615309236365-Service-Alert-May-2026 2026-05-11T14:49:59Z https://hnt.zendesk.com/hc/en-us/articles/46725531166093-Service-Alert-June-2026 2026-07-13T15:13:53Z https://hnt.zendesk.com/hc/en-us/articles/47682887425677-Service-Alert-July-2026 2026-07-31T19:12:07Z https://hnt.zendesk.com/hc/en-us/articles/48197578946317-Service-Alert-August-2026 2026-08-24T20:23:30Z https://hnt.zendesk.com/hc/en-us/articles/48776464081677-Service-Alert-September-2026 2026-09-28T15:58:03Z https://hnt.zendesk.com/hc/en-us/sections/360010741392-Troubleshooting-and-Problem-Resolution 2025-11-12T19:57:20Z https://hnt.zendesk.com/hc/en-us/sections/360010741452-Keeping-track-of-your-shipments 2025-11-12T19:57:20Z https://hnt.zendesk.com/hc/en-us/sections/360010841111-Announcements 2026-05-15T14:53:11Z https://hnt.zendesk.com/hc/en-us/sections/360010841131-FAQ 2025-11-12T19:57:20Z https://hnt.zendesk.com/hc/en-us/sections/360010857871-BorderGuru-Setup-and-configuration-on-shopify 2025-11-12T19:57:20Z https://hnt.zendesk.com/hc/en-us/sections/360010863711-Billing-Invoicing 2026-06-24T17:26:29Z https://hnt.zendesk.com/hc/en-us/sections/360011384052-Mapping-your-products-for-BorderGuru-shipments 2025-11-12T19:57:20Z https://hnt.zendesk.com/hc/en-us/sections/41081025557133-Service-Alerts 2026-09-28T15:58:03Z https://hnt.zendesk.com/hc/en-us/sections/41088074777741-Newsletters 2026-06-12T20:09:04Z https://hnt.zendesk.com/hc/en-us/categories/360004468411-General 2026-09-28T15:58:03Z